Privacy policy

At Ira By Shivi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Payment Information (processed securely through third-party payment gateways)

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Website Usage Data

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate order updates and shipping information

  • Improve our products, services, and website experience

  • Send promotional communications (only when permitted)

  • Prevent fraudulent transactions and maintain website security

3. Payment Security

We do not store your complete payment or card details on our servers.

All payment transactions are processed through secure third-party payment providers using industry-standard encryption and security protocols.

4. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic and performance

  • Enhance user experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only with trusted service providers such as:

  • Shipping and logistics partners

  • Payment gateway providers

  • Website hosting and technology partners

  • Legal authorities when required by law

These parties are permitted to use your information only for the purpose of providing services on our behalf.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you updates regarding new collections, promotions, and special offers.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such websites.

We encourage users to review the privacy policies of any third-party sites they visit.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of personal information where permitted by law

To exercise these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.

Continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.